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 Our CUSTOM HAT ORDERS means exactly that, a truly customized hat that was
 built for you. We have no use for the hat once it has been built and tailored
 for our customer. Our felt supplier do not accept returns once it has been
 sewn upon, therefore we can not return your felt once it has been made for
 you. Instead of returning your hat for a refund we promise customer
 satisfaction by agreeing to rework your hat until it meets your expectation.

 In essence, at the time of placing an order you understand and agree that the  hat is not refundable. Depending on the nature of complaint we will rework the
 hat until the customer is satisfied. Read below.

 We expect our customer to be as honest as possible about their hat just as
 we know our customers expect the same from us. To help and prevent this
 guarantee satisfaction policy from being exploited by our customers we expect
 our customer to cooperate in discussing handling and shipping costs for hat
 to be returned to us for repair or rework. In the event there is an evidence
 of defective material or craftsmanship then we will fully reimburse you for
 shipping and handling costs. However if it appears that your hat is not
 defective and yet you still wanted the hat to be reworked then you will agree
 to cover the handling and shipping costs.

 To assist us in making a decision on who might be responsible for handling
 and shipping costs, we expect our customer to provide us with written
 description and several photographs of any specific defective material
 or craftsmanship for our review. We are fully aware that our customers may
 not be aware of how hats were built the traditional (old) way therefore they
 may not understand what to expect from a hand creased and hand sewn hats
 and may unfairly compare our custom hats with machine manufactured hats.
 Simply put, we can never match the machine made hats just as machine made
 hats can never match our hand made hats. The two are completely different.


 Please be advised that because of the unique nature of creating custom hats
 including, but not limited to special custom sizing of a hat, purchasing of
 special materials, custom pattern cutting which renders material unique to
 the specific hat, creation of special blocks, other custom orders including,
 but not limited to special accessories and/or any other custom crafted
 materials, and any and all other items that Montana Rio, Inc. can not cancel
 an order once it has been processed. Our "no refund" policy shall be in effect
 for all items and descriptions as stated in this agreement. By ordering a hat
 you agree to accept all the provisions set forth in this service agreement.
 And by placing an ordering you understand and agree that you have entered
 into a legal and biding agreement. Montana Rio, Inc. therefore has the rights,
 where applicable to utilize any and all legal recourse if said customer shall
 attempt to default on their legal and biding obligations.

 The customer has an obligation to let us know if he/she need some more time
 to pay the remaining 50% balance. We are always more than glad to wait until
 you're able to pay the remaining balance however we can not and will not
 hold onto your custom hat indefinitely if you do not let us know. Usually we
 would send you notices several times within 30 days however if you do not
 respond and we do not hear back from you we will then proceed and list your
 hat on a public or private bidding site to make up for the losses we may have
 incurred as well as loss of time and business. The initial deposit 50% that
 the customer made will be forfeited.


 We have a policy of notifying our customer on when the hat has been shipped.
 We will also provide our customers with "Delivery Confirmation Number" so
 that all shipments are traceable. All of our packages are always insured.
 We are not responsible for delays caused by shipping companies.


 As stated in this disclaimer, our customer understands and agrees that
 orders can not be cancelled or refunded. However an order can be cancelled
 within 24 hours if 1) The materials has not been ordered. 2) We have not
 started working on the order. Returns and refund fees shall be the
 decision and be held solely by Montana Rio, Inc.


 1) Please notify us within twenty four hours after you receive your hat
 if you notice a problem. Otherwise we will not do a refund. We can not
 monitor how our customers handle or treat their hats once it is in their
 possession. We are not responsible for abuses that might occur including
 natural tear and wear factors.

 2) When a custom hat is shipped back to us for rework the hat must be in
 original condition and packaging. Otherwise we may not refund or we may
 apply additional charges.

 3) We build two types of custom hats. One is based on custom fit. The other
 is standard size. There are risk factors involved in both these options.
 If we are unable to measure you in person, a custom fit involves the
 shipping back and forth of a custom measuring kit. Errors on the customer's
 behalf in completing the custom measurement kit can and do happen on
 occasion, resulting in an incorrect fit. With the standard size, you run
 the risk of the hat being an incorrect size or fit. We expect our customers
 to provide us with as accurate size as possible. We do strive to make sure
 your hat fits you as well as possible. If necessary, we will strive to
 correct the hat size. However, the cost of shipping and handling has to
 be reimbursed by the customer.

 4) When a customer has given us wrong information, such as hat size or
 description or the customer is disputing the order and does not want the
 item, does not want it to be repaired, replaced, or exchanged for another
 item, but rather only a refund; We will gladly do a refund after we have
 deducted the cost of A) The felt. B) Raw materials used on
 the hat. C) Any special work requests. D) 20% Restocking Fee
 E) 10% reprocessing fee. F) Handling and shipping costs.

 It is solely the discretion of Montana Rio, Inc. to decide what would be final.


 Montana Rio, Inc. makes every effort to insure the safe shipping for all of our
 hats. However once our merchandise has been shipped it is in the hands of
 shipping companies. Therefore the condition of our hats upon arrival is beyond
 our control. Fortunately all out hats are insured so if there is any problem with
 a damaged hat, let us know and we will collect the damages from the shipping
 company. We will either replace or repair the hat at no cost to you. That is
 if the hat does not constitute as defective merchandise. The customer
 understands their responsibility to ship us the damaged hat for repair or to
 be replaced. We can not proceed with a new order without having the
 damaged hat for our inspection.


 To return a hat, please email us at first to arrange for
 appropriate shipping address. Be sure to include your full name, telephone
 number and shipping address. Wrap the package carefully. All returned
 products must be in original condition and packaging; otherwise, additional
 charges may be applied. Unless the return or exchange is due to an error on
 our part we cannot refund shipping and handling. And we cannot pay for your
 return shipping charges.


 Customer understands and agrees to all the terms and conditions herein.
 If the customer should file a chargeback with their bank, or demand a refund,
 Montana Rio, Inc. shall constitute that as a false and/or fraudulent claim
 and may retain the services of an attorney and/or appropriate service to
 rectify this matter. Customer shall be responsible for all fees including,
 but not limited to attorney retained by Montana Rio, Inc.

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©2006-2014 Montana Rio, Inc., Custom Hat Maker